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Customer Service - BabyBecause
Customer Service
Shipping
BabyBecause Flat Rate Shipping of $5.00 and Free Shipping on all orders over $99. This promotion applies only to orders shipping to the 48 contiguous United States. This promotion is for Ground Shipping only and cannot be offered on orders shipping to PO Boxes. Please note that your order value must total $99 or more after all discounts, coupons and other promotions are applied. Some of our products carry oversize shipping surcharges due to their size and weight. The free shipping promotion does not apply to the surcharge. Any refunds for products returned will be less actual shipping costs. Shipping Rates posted are for the contiguous USA only: For residents of Alaska, Hawaii, APO/FPO, US Territories and International orders there may be an additional charge. We will email or call you with any additional charges. Shipping Cut-Off Times: We will ship same business day on all in stock orders received before 11:00 AM. This policy does not apply to drop ship item such as strollers, cribs, high chairs, mattresses, and most large items. Typically the departure timeframe for these is 1 to 3 days. Please call us toll free at 866 734 2634 with any questions. Expedited Shipping: If you require expedited shipping please contact us toll free at 866 734 2634 for availability, options and rates. Oversized Items: All oversized shipments leaving the contiguous USA and all Oversized Expedited shipments (to all destinations) may be subject to actual shipping costs. Oversized products include but are not limited to strollers, furniture, high chairs, crib mattress, the learning tower, cribs, and co sleepers. We will email or call you concerning any necessary additional charges. Oversized Items: All oversized shipments leaving the contiguous USA and all oversized expedited shipments (to all destinations) may be subject to actual shipping costs. Oversized products include strollers, furniture, high chairs, crib mattress, the learning tower, cribs, car seats, and co sleepers. Please call us Toll free with any questions 866 734 2634 Return Policy
BabyBecause Return/Exchange Policy BabyBecause will gladly exchange products or refund your money (less shipping charges) for products that are returned in the original package and in resalable condition within 30 days of purchase. Washed or used items will not be accepted. All defective products must be exchanged within 60 days of purchase. Customers exchanging products will be charged actual shipping costs for re-shipment. This includes items that were initially sent as "Free Shipping" or "Shipping Included". Defective product exchanges are exempt from this- There will be no shipping charges for swapping out defective merchandise Returns for Drop Ship items: All Drop ship items must be returned to the manufacturer at buyer expense and will be subject to a 10% Re-Stocking Fee. This Re-Stocking fee will be applied to, but is not limited to the following products: All Jogging Strollers, All Little Colorado Furniture-(includes potties, and wall shelves), Kid Kraft Furniture, the Learning Tower, All Cribs, Mattresses, High Chairs, all Strollers and Prams. Customers are responsible for shipping charges on returns and/or exchanges. This applies for items sold with ""Free Shipping"" or "Shipping Included". Example: If you purchased a Baby Jogger (the purchase price includes shipping charges). Then you decide you want to return it within the 30 days for a refund. Your refund would be purchase price less actual shipping charges to your destination, and because this item is drop shipped a 10% restocking fee will also be deducted. Free Gift Certificates and all promotional products must be returned and/or forfeited with all returned orders. Shipment Refusal: Customers who refuse to accept delivery of any order sent, will still be held responsible for all postage and handling fee's associated. Returns & Exchanges that are Lost, Delayed or Damaged: BabyBecause will not be held responsible for lost, delayed, or damaged items returned. Please send All Returns with Insurance and Delivery Confirmation. Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. Non-Returnable Items: For sanitary purposes we will not accept any returns on the following products; all breast pumps, breast pads, all breast care products, Bravado Bikini/Thongs and/or any opened products that are for human consumption. (No Exceptions) Lost, Delayed or Damaged Merchandise in Transit: Once the merchandise is in the possession of the carrier's) BabyBecause will not be held responsible for any loss, delays, or damage. However, we will do everything possible to file claims for any such loss, delays or damage. We reserve the right to not reimburse customers until claim has been settled. (This includes all shipping charges). Contact Us
In an effort to better serve you we are currently undergoing a web site revision. We understand the layout is not familiar so if you need assistance please call toll-free 866-734-2634. We can also be reached at customerservice@babybecause.com. Learn about our Affiliate Program |